Privacy Policy

Last Updated: February 11, 2026

At Sweetfern Cleaning, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our cleaning services.

1. Information We Collect

We collect information that is necessary to provide you with professional house cleaning services. This includes:

- Personal Identification: Name, email address, and phone number.

- Service Details: Home address, access codes (gate/door), and specific cleaning notes.

- Payment Information: Credit card details (processed securely through our third-party payment processor; we do not store full credit card numbers on our servers).

2. How We Use Your Information

We use your data solely for the purpose of operating our business and serving you. This includes:

- Scheduling and performing cleaning services.

- Processing payments and sending receipts.

Communicating with you regarding your appointment (confirmations, reminders, arrival updates) as well as other services and discounts you may be interested in (recurring appointments, promotional discounts, etc).

- Improving our website and customer service experience.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties.

We only share your information in the following strictly necessary circumstances:

- Service Providers: We share necessary details (such as your address and access instructions) with our cleaning teams so they can perform the service.

- Processors: We use trusted third-party vendors for payment processing (e.g., Stripe) and booking management. These vendors are authorized to use your personal information only as necessary to provide these services to us.

- Legal Requirements: If required by law, we may disclose information to comply with a subpoena or legal process.

4. SMS/MMS Mobile Messaging

By providing your phone number to Sweetfern Cleaning LLC, you consent to receive text messages from us.

- Purpose: Text messages are used by Sweetfern Cleaning for communication regarding our services, including booking confirmations, appointment reminders, arrival notifications, feedback requests, and promotional offers from Sweetfern Cleaning LLC.

- No Marketing Sharing: Your mobile phone number and opt-in data will never be shared with third parties or affiliates for marketing or promotional purposes.

- Opt-Out: You may opt out of receiving text messages at any time by replying “STOP” to any message.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

6. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sweetfern Cleaning Email: hello@sweetferncleaning.com Phone: (704)228-9592

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Sweetfern Cleaning LLC, from 704-228-9592 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time. For help, reply HELP to any message or contact us at (704)228-9592 or hello@sweetferncleaning.com. Mobile opt-in information is never shared with third parties.