Terms & Conditions

Estimates and Pricing: All estimates are subject to change based on the home’s actual condition.

Cancellation/Rescheduling: If the Client cancels within 24 hours, a partial or full service fee will apply. Rescheduling within 24 hours incurs a $25 fee.

Lockout Fee: If access to the home is denied or unavailable upon arrival, or if the cleaner must wait 20 minutes or longer to enter, a partial cleaning fee may be charged.

Payment Terms: Payment is due within 24 hours of service. A 10% late fee applies for delayed payments. Credit cards will be placed on hold 5-6 days before cleaning and charged after completion. By booking, Client agrees to have their card stored and charged for unpaid services, add-ons, cancellations, or reschedules.

Use of Cleaning Photos: Client consents to the use of before-and-after photos for promotional purposes unless otherwise requested. No personal or identifying details will be shared.

Non-Solicitation of Cleaners: If the Client hires or attempts to hire a Sweetfern Cleaning cleaner directly, a $2,500 fee applies. Clients cannot hire cleaners for one year after they leave Sweetfern Cleaning.

Satisfaction Guarantee: If unhappy, the Client may request a re-clean of the specified tasks/areas they are not satisfied with (up to 2 hours) or a partial refund (amount determined by Sweetfern Cleaning based on specific situation). Full refunds are not offered.

Pet Policy: Clients must secure pets during cleaning. Sweetfern Cleaning and our cleaners may not be held responsible for pet damages, “escapes”, etc.

Holidays and Closures: We do not ask our cleaners to work on holidays. Ifa cleaning falls on a holiday, it will be canceled, with an option to reschedule.

Liability and Damages: Sweetfern Cleaning is not responsible for pre-existing damages, normal wear and tear, or missing property. Clients should secure valuables. Sweetfern Cleaning is insured, as are our cleaners.

Additional Services: Only tasks outlined in the checklist are included. Any additional services will incur a fee and must be confirmed before cleaning.

Health-Related Refusals: Sweetfern Cleaning reserves the right to refuse service if anyone is sick or showing symptoms of illness. Health-related cancellations require 24 hours’ notice, with a $25 rescheduling fee.

What We Do Not Clean or Provide: We do not clean bodily fluids, biohazards, areas requiring a ladder higher than two steps, or exterior windows. An additional fee applies for cleaning animal waste.

By scheduling a service with Sweetfern Cleaning LLC, the Client acknowledges they have read, understood, and agreed to the terms in this Agreement.

Thank you for your cooperation and trust in our services. We are honored to clean for you and hope the experience provides relief and peace of mind!

Phone: (704)228-9592

Email: hello@sweetferncleaning.com